Virginia Opera Policies

Click the links below for details on Virginia Opera's Ticketing Policies, FAQs, and Accessibility options.

Ticketing Policies


FAQs
Accessibility

Ticketing Policies

Refunds
All Sales are Final. No Refunds.

Methods of Payment
Virginia Opera accepts MasterCard, Visa, Discover and American Express. We also accept personal checks drawn on a local bank.

Disclaimer

All dates, times, casting and programs are subject to change. Electronic Devices, cameras and recording equipment are strictly prohibited. Illegal recordings may be confiscated. All electronic devices must be silenced; including cell phones, pagers, PDAs, and wristwatches.

Donate Tickets

Subscribers can exchange their tickets for another performance up to 48 hours in advance of the performance start time for no additional charge. If you find that you cannot make the performance, or someone in your party will not be attending, you can return your tickets as a tax-deductible donation. A thank you letter/receipt for your donation will be mailed to you in six weeks.

To donate your tickets, call the Virginia Opera Box Office at 1.866.673.7282. You may also donate your tickets in person at the box office up to 10 minutes before the performance start time.

Exchanges

TICKET EXCHANGES ARE FREE FOR FULL-SEASON SUBSCRIBERS. SINGLE TICKET BUYERS ARE NOT ELIGIBLE FOR EXCHANGES

Exchanges must be completed at least 48 hours before your originally scheduled performance.

Exchanges are not complete until you receive confirmation from us of your new performance date and time. If you haven't heard from us within 48 hours of the time you submitted your request, please call us at 1.866.673.7282.

Curtain times vary! Please double check your new curtain time when exchanging tickets.

Ticket exchanges are subject to seat availability.

Tickets can be exchanged for the same opera only.

When exchanging into a higher priced performance or seat(s), the difference in ticket price must be paid before the exchange can be completed. No refunds are given for exchanges into lower priced performances or seats.

If you are unsure of the fee associated with your exchange, please call the box office at 1.866.673.7282 for assistance.

HOW TO PURCHASE:

Virginia Opera Performances at the Harrison Opera House

By Phone: 1.866.673.7282

In Person: Virginia Opera Box Office (Llewellyn side of the Harrison Opera House)

Online: www.vaopera.org

Virginia Opera Performances at the Carpenter Theatre at Richmond CenterStage

By Phone: ETIX 1.800.514.3849

In Person: Carpenter Theatre Box Office

Online: www.etix.com

Virginia Opera Performances at the George Mason Center for the Arts

By Phone: 1.703.993.2787

In Person: Center for the Arts Ticket Office

Online: http://cfa.gmu.edu

FAQs

How do I purchase tickets for a wheelchair accessible location?

To purchase tickets if you or a member of your party requires a wheelchair accessible location please call 1.866.673.7282 10:00 am to 5:00 pm Monday-Friday.

How do I purchase tickets if a member of my party has a disability but does not need a wheelchair accessible seat?

To purchase ticket if you or a member of your party requires an accessible location, but not a wheelchair accessible location, please call 1.866.673.7282 10:00 am to 5:00 pm Monday-Friday.

Do I have to purchase a ticket for my child?

Every patron, regardless of age, must have a ticket to attend performances at the Harrison Opera House and the Carpenter Theatre at Richmond CenterStage. Please carefully consider whether a performance is appropriate for children before planning to attend with young people. Also, please be aware that children under the age of 5 are not permitted in the theatre and any children who are disruptive will not be allowed to remain in the theatre. Be considerate of others in the audience and of your young person's comfort.

Do you sell discounted tickets for students/military?

Specially priced tickets are subject to availability. Please check our special offers page for more information.

How can I purchase tickets by phone?

You can call our Box Office at 1.866.673.7282. The Box Office is open Monday-Friday 10:00 am to 5:00 pm.

How can I purchase a gift certificate?

Gift certificates can be purchased by phone or in person at the Box Office.

How do I redeem a gift certificate?

Virginia Opera gift certificates can be redeemed for performance tickets by mail, in person at the Harrison Opera House Box Office, and by telephone. When redeeming by mail, please send it to Box Office, PO Box 2580, Norfolk, VA 23501.

My tickets say that they will be held at the Box Office. What is the earliest I can pick them up?

We suggest waiting 24 hours from the time of purchase to process the order. After that, you can pick up your tickets any time during normal Box Office hours if purchased before the day of the performance. If purchased on the day of the performance, you can pick up your ticket 1 hour prior to the performance time.

My tickets say that they will be held at the Box Office. Can I pick them up right before the show?

Yes, the Box Office is open before all performances. You can pick up your ticket any time during normal box office hours if purchased before the day of the show. If purchased the day of the show, your ticket will be available 1 hour before the performance. The Box Office hours are Monday-Friday, 10:00 am to 5:00 pm.

Does the Virginia Opera offer special discounts for groups?

Groups qualify for discounts on many performances. Please contact the box office at 1.866.673.7282 for more information.

How can I exchange my tickets to a different time, date, venue or to a different section or seats?

All exchanges are handled through the Box Office. All exchanges must be made at least 48 hours prior to the performance. It is not possible to make an exchange online. If the cost of the performance you are exchanging into varies from the original price paid, you will be charged for the remaining balance. Each ticket in your series can be exchanged once at no additional cost. There are 5 convenient ways to exchange your tickets: 1. At the Box Office: Bring your tickets to the Virginia Opera Box Office at the Harrison Opera House (Monday-Friday 10:00 am to 5:00 pm). 2. By Mail: (Allow at least 2 weeks when exchanging your tickets by mail.) Complete a ticket exchange form [link to download form] or write a note listing your choices of performance dates and times and your name, address, a daytime phone number, and indicate whether you would like your tickets mailed to you or held at the Box Office. Enclose the ticket exchange form or note with your tickets to be exchanged and mail to: Box Office, PO Box 2580, Norfolk, VA 23501. 3. By Phone: Call the Box Office at 1.866.673.7282. (Monday-Friday 10:00 am to 5:00 pm) Please have your tickets in hand and be prepared to destroy them while on the phone. 4. By Fax: Cut your tickets in half on the diagonal (from corner to corner). Photocopy the cut tickets and include on the photocopy a note with the performance, date and time for which you wish to exchange, along with your name, address and phone number. Please include the date, time and seat location(s) for the original ticket(s) you are faxing back. If there is an additional charge, please also include a credit card number (Visa, MasterCard, American Express, or Discover), expiration date, and signature. Fax to 757.627.0865. Fax exchanges must be received at least two (2) days before your scheduled performance (or by Friday at 5 pm for Sunday performances). 5. By E-mail: Cut your tickets in half on the diagonal (from corner to corner). Send an e-mail to boxoffice@vaopera.org, including a scanned copy of the cut tickets and the performance, date and time into which you wish to exchange along with your name, address and daytime phone number. E-mails must be received at least one (1) day before your scheduled performance (or by Friday at 5 pm for Sunday performances). Your new tickets will be mailed to you or held at the Box Office, according to your request. Exchanged tickets are mailed up to 10 days before the performance date; after that time, you may call the Box Office at 1.866.673.7282 to verify that the Box Office is holding your tickets for pickup.

When can I begin to exchange my tickets?

Subscribers may exchange tickets once the single ticket pre-sale begins.  

Can I donate my tickets?

If you are unable to use or exchange your subscription tickets, you may return them as a donation to Virginia Opera. All donations will be acknowledged with a receipt. Donated tickets can only be accepted if returned at least 48 hours before the performance (or by Friday at 5 pm for Sunday performances). Tickets may be donated by using any of the 5 methods for exchanging tickets (as described above). When mailing, faxing or e-mailing tickets for donation, please be sure to include a note stating that the tickets are for donation.

What if I lost my ticket or forget them at home?

If you have lost your tickets, call the Box Office at 1.866.673.7282 and they will issue you replacements. If you forget to bring your tickets to the performance, go to the Box Office for replacements.

I want to improve my seats, how do I indicate my request online?

When renewing with an improvement request online, you may give your seating requests at the time you place your order. You will have the chance to make notes as to your request before completing your subscription renewal order. We cannot guarantee that we can improve your seats, but we will do our very best to accommodate your request. In most cases, if no improvement is possible, you will be kept in your current seats.

How does seating work for new subscribers?

When getting a subscription for the first time, you will not receive your seating locations at the time you place your order. An advantage to being a renewing subscriber is having the option to request an improvement or change. Once we have finished seating all of our renewing subscribers after the final renewal deadline, we will begin to seat new subscribers. We seat new subscribers based on the dates we received the order. All new subscribers are seated best available.

When will I receive my tickets and can I print them at home?

All subscription tickets will be mailed together. For a full series subscription, you will receive your tickets in August. It is not possible to print tickets at home.

Why can't I select my own seat for a subscription?

All seating is done by the Box Office, so you will not receive seat locations at the time you place your order. For new subscriptions, we seat best available. We do our best to accommodate any seating requests.

I'm a subscriber, how do I purchase additional tickets?

Additional tickets to performances that are currently not on sale to the public may be purchased by calling the Box Office at 1.866.673.7282. Please mention that you are a subscriber when calling.

When do tickets go on sale to the general public?

For the 2014-15 Season, single tickets will go on-sale to the public roughly 4-6 weeks prior to each production.  Subscriber pre-sale will begin the Friday prior to the public on-sale date.

I have a Gift Certificate. Can I use it to pay for part of my subscription order?

You may apply a Virginia Opera Gift Certificate towards the purchase of a subscription as long as it has not expired. If there is still a balance on your Gift Certificate after the purchase is made, a new Gift Certificate with the remaining balance will be mailed to you for future use.

What is the difference between having a Subscription and having a Membership?

A Subscription offers a series of tickets for specific performances in advance; usually prior to any individual sale dates for events. A Membership is established when a contribution is made to Virginia Opera, allowing for the purchase of single performances prior to the public sale date. For more information regarding Memberships, please contact our Development office at 757.627.9545 ext. 3318.

When do gift certificates expire?

Please be aware that Virginia Opera Gift Certificates expire one year from the date of first purchase.

What should I wear to the theatre?

We have no official "dress code" for attending performances. Our patrons usually dress in business casual attire for non-Opening Night Performances and in formal business attire for Opening Nights. However, we'd rather have a patron come in jeans and a sweatshirt than not come at all out of concern for how they are dressed.

What number should I give the babysitter?

In Case of Emergency, patrons expecting emergency calls (services or babysitters) may direct them to 757.627.9545, ext. 3352 in Norfolk or 804.592.3350 in Richmond and leave their seat number with the House Manager, who will locate the patron immediately if a call is received.

What if I am late for the performance?

Late seating is at Opera management's discretion. Virginia Opera reserves the right to have late seating at intermission only.

Accessibility

NORFOLK – Edythe C. and Stanley L. Harrison Opera House

Refreshments are available on the Lower and Grand Lobby levels. No food or drink is permitted in the theater.

ADA Seating may be reserved by contacting Virginia Opera's Box Office at 757.623.1223 prior to performances.

Smoking is not allowed in any part of the building.

Parking is available free in the city-run parking lots at the Harrison Opera House for main stage Virginia Opera performances (Parking is on a first come, first serve basis; while supplies last.

Parking regulations and reserved parking must be observed at all times). Additional free, on-street parking is also available, subject to Norfolk parking restrictions. The City of Norfolk enforces "No Parking" regulations on Llewellyn Avenue and other streets surrounding the Harrison Opera House where "No Parking" signs are posted. Virginia Opera is not responsible for any parking tickets received by patrons and discourages using other privately and commercially owned lots in the vicinity of the Harrison Opera House for parking. When coming to a Virginia Opera event, please allow ample time to park, and take care to obey all posted parking regulations and Harrison Opera House parking attendant staff.

Late Seating is at Opera management's discretion. Virginia Opera reserves the right to have late seating at intermission only.

Electronic Devices, cameras and recording equipment are strictly prohibited. Illegal recordings may be confiscated. All electronic devices must be silenced; including cell phones, pagers, PDAs, and wristwatches.

In Case of Emergency, patrons expecting emergency calls (services or babysitters) may direct them to 757.627.9545, ext. 3352 and leave their seat number with the House Manager, who will locate the patron immediately if a call is received.

Children Virginia Opera reserves the right to deny admission to children under the age of five. Patrons of any age must have a ticket to enter the theater.

RICHMOND – Carpenter Theatre

Refreshments are available on the Lower and Mezzanine levels of the theatre. No food in the theatre. Beverages without ice are permissible.

ADA Seating may be reserved by contacting Virginia Opera's Box Office at 866.673.7282 prior to performances.

Smoking is not allowed in any part of the building.

Parking Public parking is available at the lot on 5th and Broad Streets, and the garage at 5th Street. Handicap parking is available at the lot at Grace Street, and at the garage at 6th and Franklin Streets.

Late Seating is at Opera management's discretion. Virginia Opera reserves the right to have late seating at intermission only.

Assistive Listening Devices are available in the lobby at no charge.

Electronic Devices, cameras and recording equipment are strictly prohibited. Illegal recordings may be confiscated. All electronic devices must be silenced; including but not limited to cell phones, pagers, PDAs, and wristwatches.

In Case of Emergency, the Concierge phone number is 804.592.3350.

Children Virginia Opera reserves the right to deny admission to children under the age of five. Babies in arms will not be admitted to the theater. Patrons of any age must have a ticket to enter the theater.

FAIRFAX – George Mason University Center for the Arts

Refreshments are available in the main lobby. No food or drink is permitted in the theatre.

ADA Seating all Center for the Arts facilities have accessible seating available.

Parking those patrons wishing accessible parking will find three locations close to the building. The first is located in the Mason Hall parking lot. The second location is in the Parking Deck located next to the Concert Hall. The third location is located along Mason Pond Drive across the street from the Concert Hall. At any time, patrons may drop off and pick up in front of the Concert Hall. The Concert Hall does have a wheelchair that can be used to transport patrons from the drop off zone to their seats and back.

The Center for the Arts offers FM listening devices for any patron that may need assistive hearing. The receivers are located in the Concert Hall

at the Courtesy Desk opposite the Box Office. The system is available on a first come basis.

Contact the Center for the Arts regarding children's admissions and policies. All persons occupying a seat in the Center for the Arts will be required to purchase a ticket.